A 99.9% Server Uptime
The chief benefit of constructing your own cloud hosting platform is that you do not have to worry about compatibility – you set up a specific set of software applications in such a way as to be compatible with a given set of hardware components. The result is something significantly more steady and reliable, since there are less possible chances of failure. We have built our cloud hosting platform using time–proven hardware parts in addition to a strongly modified version of SELinux in order to set up a totally riskless environment for all your sites.
That’s the reason why, with all our Linux cloud hosting packages plans we offer you a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also built our very own internal network in each one of our datacenters. Everything is based on top–notch hardware elements delivered by Juniper. And on each router, we have placed a firewall with a sophisticated algorithm in an effort to sift all questionable requests.
In this way, in all our data centers – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done pretty much everything to lower all potential risks with our cloud hosting packages and regardless of the fact that we offer exceptional customer support, there are instances when the client simply isn’t satisfied with what we are offering. Or he wants to upgrade to a more powerful web hosting service, such as a virtual private server or a dedicated hosting server.
That’s why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not fully satisfied, you will receive your money back.
24/7 Technical Support
We have diligently handpicked each member of our 24x7 support department to ensure that we can offer the very best technical support service you can possibly get. Each one of our customer service technicians has lots of years of experience working with hosting accounts behind his back, hence they know what they are doing. Besides, they’re at your disposal 24x7 – you will be able to contact them at any time and they’ll respond as fast as possible.
Their average support ticket response time is below 20 minutes, whilst with other web hosting vendors you are forced to wait for days. And we offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be replied to within sixty minutes.