24/7 Customer Support
Find out more about what ‘customer support’ implies in the web hosting world and about the different support forms.
Being able to get in touch with your cloud hosting supplier any time you have any type of questions or experience any troubles is important and how quickly they will answer and take action is usually crucial, especially if your web site is business-oriented, as longer downtime often means losing potential clients. The support solutions are usually an easy way to distinguish actual providers from resellers. The second typically answer just to emails or support tickets and you will have to wait for a whole day or longer so as to receive an answer. When your trouble calls for a couple of replies, you will end up losing several days in order to get a simple problem solved. Using an authentic and reliable web hosting company, you will be in a position to connect with the support anytime and get an instant response no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting packages
come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting solutions before you make an order or you're an existing customer and you have a question or a issue, you'll be able to contact us anytime, including weekends and holidays. We have many channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; emails and support tickets for more technical matters or any issues that need more time to investigate and resolve. In contrast to various other website hosting providers, our trouble tickets feature a guaranteed max response time of only 1 hour, so whatever the problem is, it will be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum response time guarantee, you will enjoy prompt support when you acquire a dedicated server
from our company. Our customer and tech support crews are available 24/7/365, which means that any time you open a support ticket via your billing account or you send an e-mail message about any issue with the server or the pre-installed software on it at any time of the day, you will get a response within 1 hour, even during holidays. Our ticketing system is the more suitable option if the issue involved requires a longer period of time to be resolved or when it needs to be given to our admins, because it's much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to call us or talk to a live representative through our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.