In the event that you have ever had a cloud hosting account before or you've dealt with any other online service, you're probably well aware from personal experience that for certain things it's better to talk to a live person on the telephone than to exchange support tickets or email messages. If you want to learn more about a particular service before you order it or if something small-scale has to be made, for instance, it will be easier and a lot faster to do it live. If you're given the option to get in touch with representatives by phone, it is very likely that you're working with a real hosting supplier, not a reseller. The level of support that you'll get over the phone may differ between different providers - from common matters to experienced tech support. Generally most suppliers supply pre-sales assistance and 1st level phone support, while more complex tech issues are resolved via electronic mail or tickets.
Phone Support in Cloud Hosting
All our cloud hosting plans feature phone support fourteen hours per day even on official holidays, so if you do not have an account yet, you can call us and learn more about our solutions or if we will meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so you can contact the number which is nearer to you. If you are an existing customer, we will help you promptly with any general and billing issues as well as with various tech matters to save you time and efforts - we acknowledge the fact that often it is quicker to consult with a live person to get things done right away. Certainly, some problems simply cannot be taken care of on the phone, so if this is the case you will have to take advantage of our ticketing system.