If you’ve ever got any questions related to your web hosting package or you encounter a problem with your websites, you’ll need to touch base with the web hosting provider’s help desk support team. It may not matter how swiftly they will answer if you have a generic inquiry, but a problem such as an ill-applied web app update, for example, may lead to your website becoming broken or unreachable on the web. And the longer you wait for the support team to assist you, the longer the site will be inoperative. In case you offer services or goods online, any outage will affect your website harmfully and you may lose current or prospective clients. Many hosting providers, mainly resellers, respond to emails and trouble tickets within twenty four hours, but in the electronic sphere that is far too long, since visitors will scarcely ever return to a site that’s not working correctly over a long stretch of time.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any technical support ticket that you submit or any email that you send is only 60 minutes, even in case you contact us during weekends and legal holidays. Whatever the nature of your enquiry or issue may be, we’ll help you out instantly and will provide you with the required information to troubleshoot any problem with your sites. The real reply time normally doesn’t surpass 15 to 20 minutes, which is the reason why you can just forget about waiting for hours and hours to get a problem sorted out or what is even worse – waiting all day only to obtain a response that more info is necessary whilst nothing’s resolved. We will give you assistance without delay because we know how priceless time can be in the dynamic e-world. The 60-minute reply time guarantee applies to any technical or billing query that you might have in regards to our Linux cloud hosting packages.