If your hosting supplier provides live chat support, you are able to speak to an agent live and find out helpful info or get an issue resolved in a very timely manner. The key advantage of using chat rather than calling to consult with a live person is that you will need only a computer with access to the world wide web, so you won't pay any charges in case you are in a different state or country. What's more, it is easier to copy and paste data for instance domain names, usernames or error messages in other words details that are sometimes difficult to give to the other party on the phone. The live chat is also a much faster approach to contact your hosting provider's support team as compared to using a ticketing system. What's more, if some trouble needs a little more time to be taken care of, you're able to do something else while you wait for assistance on the live chat, which means that you won't waste time - something that's not possible if you are on the phone.