A ticketing system is the most popular communication channel that web hosting providers offer to their customers. It is usually part of the billing account and is the quickest way to fix an issue that requires a certain amount of time to investigate or that has to be forwarded to a server admin. Thus, all comments supplied by either side will be stored in one place in case somebody else wants to work on the given issue and the info in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you’ll need to log in and out of no less than 2 accounts to complete a particular task or to get in touch with the hosting company’s technical support staff. In case you want to administer several domain names and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. Besides, it can take significant time for the hosting provider to process your tickets.