A ticketing system is the most popular communication channel that web hosting providers offer to their customers. It is usually part of the billing account and is the quickest way to fix an issue that requires a certain amount of time to investigate or that has to be forwarded to a server admin. Thus, all comments supplied by either side will be stored in one place in case somebody else wants to work on the given issue and the info in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you’ll need to log in and out of no less than 2 accounts to complete a particular task or to get in touch with the hosting company’s technical support staff. In case you want to administer several domain names and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. Besides, it can take significant time for the hosting provider to process your tickets.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting packages isn’t separate from the hosting account. It is part of our all-embracing Hepsia Control Panel and you will be able to access it at any time with just several mouse clicks, without needing to log out of your account. The ticketing system features a quick-search box, which will help you trace de facto any trouble ticket that you have already posted, if required. Additionally, you can read knowledge base articles that belong to various problem categories, which you can select, so you can find out how to deal with a particular problem before you actually submit a ticket. The response time is maximum 60 minutes, which goes to say that you can get prompt assistance whenever you need it and if our help desk team suggests that you should do something in your account, you can do it immediately without needing to sign out of the Hepsia Control Panel.